PAYMENT POLICY FOR NEW CLIENTS:

Full payment is due when the contract is signed at the Initial Consultation.  Additional fees incurred during the contract period are due within 5 days of your return. 

PAYMENT POLICY FOR REPEAT CLIENTS:

Full payment is due with submission of the Service Request Form.  Arrangements can be made to leave both the Service Request Form and payment in full for pickup on the first visit of the contract period.  Additional fees incurred during the contract period are due within 5 days of your return.

HOLIDAY POLICIES:

A 50% NON REFUNDABLE  deposit is required for Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day reservations to hold your requested dates.  The schedule for Holiday requests fills up fast, so be sure to book early. 

An additional $3 will be added for visits on the following holidays:  Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Easter, Memorial Day, Fourth of July and Labor Day.  Repeat clients for Daily Pet Care will not be charged this holiday fee when the holiday falls on a regularly scheduled day. 

All services requested on the above listed holidays, require that all payments be made In Full one week before the first visit of the contract period.

NEW CLIENT POLICY:

The Initial Consultation for all new clients must be scheduled no later than 48 hours prior to the start of the contract period.  Any new client requesting service with less than 5 days notice, may be charged an additional $10.  It is important to allow plenty of time to schedule the Initial Consultation to make sure we have the necessary information to provide proper and loving care for your furry companions.

LATE PAYMENTS:

All late payments will incur an additional $5 fee.  Payments not made in full within 10 days of your return will incur an additional $10 (+ the initial $5 fee).  

RETURNED CHECK POLICY:

There will be a $25 handling fee, in addition to any charges presented by the bank, for checks returned for any reason.

REFUNDS & CANCELLATIONS POLICY:

Reservations should be made in good faith so we can schedule and provide the most efficient service possible for all our clients.  However, we do understand that emergencies and special circumstances do arise.  Exceptions to any of these policies are at our discretion.  Please let us know if you have any questions on any of the policies above.